Term Conditions

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Breadcrumb Abstract Shape

Welcome to STEAM Education. These Terms & Conditions govern your access to and use of our website, online learning platform, courses, digital learning materials, assessments, payment services, and related features. By creating an account, enrolling in a course, purchasing a service, or otherwise using the STEAM Education platform, you agree to comply with these Terms & Conditions. If you do not agree with these terms, you should not use the platform or purchase our services.

  1. About STEAM Education

STEAM Education is an online education platform providing academic learning, digital classes, educational resources, assessments, and related learning services for students, including those preparing for:

  • SSC
  • HSC
  • O Level
  • A Level

Courses may include subjects such as:

  • ICT
  • Mathematics
  • Physics
  • Chemistry
  • Other subjects introduced from time to time

Courses may be delivered through live classes, recorded video lectures, PDFs, digital notes, quizzes, assignments, assessments, and other online learning resources.

  1. Eligibility and Account Registration

To access certain services, users may be required to create an account.

You agree to provide accurate, complete, and up-to-date information during registration.

You are responsible for:

  • Maintaining the confidentiality of your username and password
  • Keeping your account information secure
  • Ensuring that your account is not shared with unauthorised persons
  • Informing STEAM Education if you suspect unauthorised access to your account

Each account is intended for the registered user only unless otherwise approved by STEAM Education.

We reserve the right to suspend or terminate accounts where false information, misuse, unauthorised sharing, or suspicious activity is identified.

  1. Students Under 18

Students under the age of 18 should use the platform with the knowledge and, where required, consent of a parent or legal guardian.

Parents or guardians may be responsible for:

  • Course enrolment
  • Payment approval
  • Account supervision
  • Acceptance of these Terms & Conditions on behalf of the student

STEAM Education may request parent or guardian details where reasonably necessary.

  1. Course Enrolment

Course availability, duration, fees, content, teacher allocation, and schedules may vary.

Enrolment becomes effective only after:

  • Registration requirements are completed, and
  • Required payment is received or approved

Some courses may require full payment before access is granted, while others may allow partial or instalment payments.

STEAM Education reserves the right to refuse, cancel, or suspend enrolment where payment, eligibility, or policy requirements are not met.

  1. Course Fees and Payments

Course fees will be displayed or communicated before enrolment.

Payments may be accepted through:

  • Banks
  • Mobile financial services
  • Payment gateways
  • Other approved payment methods

Users are responsible for providing correct payment information.

STEAM Education is not responsible for delays, errors, or interruptions caused by third-party banks or payment service providers.

Where partial or instalment payment is allowed, continued access to the course may depend on timely payment of each instalment.

Failure to make required payments may result in restricted or suspended course access.

  1. Refund and Cancellation

Refund eligibility may depend on the course, payment type, enrolment date, and whether course content has already been accessed.

Unless otherwise stated for a particular course, refund requests should be submitted within the timeframe communicated during enrolment.

Refunds may not be available where:

  • A substantial portion of the course has already been accessed
  • Digital materials have been downloaded where permitted
  • The student has violated platform policies
  • A course has already started and the applicable refund period has expired
  • Payment was made for a non-refundable service

Any approved refund may be subject to payment gateway or transaction charges.

STEAM Education reserves the right to define specific refund rules for individual courses.

  1. Course Access Duration

Course access may be limited to a defined period.

The access period may begin from:

  • The enrolment date
  • The course start date
  • The payment confirmation date
  • Another date specified in the course terms

When the access period expires, the student may lose access to:

  • Recorded videos
  • PDFs
  • Notes
  • Quizzes
  • Assignments
  • Assessments
  • Other course resources

Access may be extended or renewed subject to additional payment or approval.

  1. Use of Educational Content

All course materials provided through STEAM Education are intended for personal educational use only.

Users must not, without written permission:

  • Copy course content
  • Reproduce course materials
  • Record classes
  • Download restricted content
  • Share login details
  • Share videos or PDFs
  • Distribute learning materials
  • Upload course content to another website or platform
  • Sell or commercially exploit STEAM Education content
  • Remove copyright notices or watermarks

Unauthorised sharing may result in account suspension or termination and may lead to legal action.

  1. Copyright and Intellectual Property

All intellectual property associated with STEAM Education, including but not limited to:

  • Course videos
  • PDFs
  • Notes
  • Graphics
  • Assessments
  • Questions
  • Teaching materials
  • Website content
  • Branding
  • Logos
  • Platform design

is owned by STEAM Education or used with appropriate permission.

No intellectual property rights are transferred to users through course enrolment.

  1. Content Protection and Monitoring

STEAM Education may use technical controls to protect educational content.

These controls may include:

  • Secure video streaming
  • Restricted downloads
  • PDF viewing restrictions
  • Print restrictions
  • Copy restrictions
  • Dynamic watermarks
  • Expiring links
  • Session monitoring
  • Access logging
  • Device or login controls

Attempts to bypass these protections may result in account restriction or termination.

  1. Student Conduct

Users are expected to behave respectfully and responsibly.

Users must not:

  • Harass teachers or students
  • Use abusive or discriminatory language
  • Disrupt online classes
  • Attempt to hack or compromise the platform
  • Introduce malware or harmful code
  • Access another user’s account
  • Manipulate assessments or results
  • Submit another person’s work as their own
  • Use the platform for unlawful purposes

STEAM Education reserves the right to remove users who violate these rules.

  1. Academic Integrity

Students are expected to complete quizzes, assignments, and assessments honestly.

Cheating, impersonation, plagiarism, unauthorised collaboration, or manipulation of assessment systems is prohibited.

Where academic misconduct is suspected, STEAM Education may:

  • Investigate the matter
  • Cancel an assessment
  • Require reassessment
  • Restrict course access
  • Withhold certificates
  • Suspend or terminate the account
  1. Teachers and Course Delivery

STEAM Education will make reasonable efforts to provide courses according to the advertised structure.

However, we may change:

  • Teachers
  • Class schedules
  • Course structure
  • Lesson sequence
  • Assessment dates
  • Learning resources

where reasonably required for operational, academic, or technical reasons.

Where significant changes occur, we will aim to notify affected students.

  1. Live Classes

Students attending live online classes must:

  • Join using their registered account
  • Behave respectfully
  • Follow teacher instructions
  • Avoid unauthorised recording
  • Avoid disruptive behaviour

STEAM Education may remove students from a class where inappropriate behaviour occurs.

  1. Certificates

Certificates may be issued only where applicable and where the student meets the required completion criteria.

Certificate requirements may include:

  • Minimum course completion
  • Attendance
  • Assessment completion
  • Required grades
  • Full payment
  • Compliance with course rules

STEAM Education reserves the right to withhold certificates where eligibility requirements are not met.

  1. Platform Availability

We aim to keep the website and learning platform available and operational.

However, we do not guarantee uninterrupted availability.

Access may occasionally be affected by:

  • Maintenance
  • Internet outages
  • Hosting failures
  • Cybersecurity incidents
  • Software updates
  • Third-party service interruptions
  • Events beyond our reasonable control

Where practical, we will attempt to restore services promptly.

  1. Technical Requirements

Users are responsible for maintaining appropriate:

  • Internet connectivity
  • Devices
  • Browsers
  • Software
  • Audio/video equipment

required to access online courses.

STEAM Education is not responsible for learning interruptions caused by a user’s own equipment or internet connection.

  1. Third-Party Services

The platform may use or integrate with third-party services, including:

  • Payment gateways
  • Video platforms
  • Email services
  • SMS providers
  • Cloud hosting
  • Analytics tools

Use of those services may be subject to their own terms and privacy policies.

STEAM Education is not responsible for third-party service failures outside our reasonable control.

  1. Privacy

Personal information is handled in accordance with the STEAM Education Privacy Policy.

By using the platform, users acknowledge that certain personal, academic, payment, and technical information may be processed for the purpose of delivering and securing the service.

  1. Suspension or Termination

STEAM Education may temporarily or permanently restrict access where a user:

  • Violates these Terms & Conditions
  • Shares an account
  • Misuses course materials
  • Engages in fraud
  • Fails to make required payments
  • Engages in abusive conduct
  • Attempts to compromise platform security
  • Violates intellectual property rights

Where appropriate, users may be notified before termination.

  1. Limitation of Liability

STEAM Education aims to provide high-quality educational services, but academic results may vary between students.

We do not guarantee:

  • Specific examination results
  • University admission
  • Employment outcomes
  • Scholarships
  • Particular grades

To the extent permitted by applicable law, STEAM Education will not be responsible for indirect or consequential losses arising from use of the platform.

Nothing in these Terms excludes rights that cannot legally be excluded.

  1. Changes to Courses and Fees

Course fees, features, materials, and schedules may change from time to time.

Changes will generally apply to future enrolments unless otherwise communicated.

Existing students will be informed where a change materially affects their enrolled course.

  1. Promotional Offers

Discounts, scholarships, coupons, or promotional offers may be subject to:

  • Eligibility requirements
  • Expiry dates
  • Course limitations
  • Usage restrictions

Promotional offers cannot normally be exchanged for cash and may not be combined unless specifically allowed.

  1. Complaints and Support

Users may contact STEAM Education if they have concerns regarding:

  • Courses
  • Teachers
  • Payments
  • Technical issues
  • Account access
  • Assessments
  • Privacy
  • Refunds

We will make reasonable efforts to review and respond to complaints fairly and promptly.

  1. Changes to These Terms

STEAM Education may update these Terms & Conditions from time to time.

Updated terms will be published on the website.

Continued use of the platform after an update may constitute acceptance of the revised terms, subject to applicable law.

  1. Governing Law

These Terms & Conditions are intended to be governed by the applicable laws of Bangladesh.

Any dispute should first be raised directly with STEAM Education so that both parties can attempt to resolve the matter amicably.

If a dispute cannot be resolved, it may be handled through the courts or other lawful dispute resolution mechanisms available in Bangladesh.

  1. Contact Us

For questions regarding these Terms & Conditions, please contact:

STEAM Education
Website: esteambd.com
Email: info@esteambd.com
Phone: +88 01969 018 836
Address: Block A, Aftab Nagar, Dhaka-1212