Privacy Policy

STEAM Education respects the privacy of our students, parents, teachers, visitors, and other users of our website and online learning platform. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you access or use our website, courses, services, and related features. By using the STEAM Education website or creating an account, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us when you register, enrol in a course, make a payment, communicate with us, or use our learning platform.

This may include:

• Full name
• Email address
• Mobile phone number
• Date of birth or age
• Student class, grade, examination level, or academic information
• Parent or guardian information, where applicable
• Residential or contact address
• Username and account information
• Course enrolment information
• Payment and transaction details
• Assessment results and learning progress
• Communications with teachers, support staff, or administrators
• Uploaded assignments or other learning materials
• Feedback, enquiries, or complaints

We may also automatically collect certain technical information, such as IP address, browser type, device type, login activity, access time, pages viewed, and system usage information.

2. How We Use Your Information

We may use personal information to:

• Create and manage student, teacher, and administrator accounts
• Process course registrations and enrolments
• Provide access to online classes, videos, PDFs, assessments, and learning resources
• Process and verify payments
• Track student progress and course completion
• Conduct quizzes, examinations, assignments, and assessments
• Generate certificates or completion records
• Communicate important course, payment, class, or account information
• Provide customer and technical support
• Send educational announcements and service updates
• Improve our courses, website, and learning platform
• Detect misuse, fraud, security incidents, or unauthorised access
• Maintain audit and security records
• Meet applicable legal and regulatory requirements

3. Student and Children’s Privacy

STEAM Education may provide educational services to school-age students. Where a student is under the age required by applicable law to independently provide consent, we may require consent, registration, or authorisation from a parent or legal guardian. We aim to collect only the information reasonably required to deliver educational services. Parents or guardians may contact us if they wish to review, correct, or raise concerns regarding personal information relating to their child.

4. Payment Information

When you purchase or enrol in a paid course, payment information may be processed through third-party payment gateways, banks, mobile financial services, or payment service providers. STEAM Education may retain information such as:

• Transaction reference
• Payment amount
• Payment date
• Payment status
• Payment method

We do not intend to store complete payment card information unless specifically required and appropriately protected.

Third-party payment providers may process personal information under their own privacy policies and security requirements.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep users logged in
• Remember preferences
• Maintain secure sessions
• Understand website usage
• Improve performance
• Analyse platform activity
• Prevent fraud and unauthorised access

Users may be able to manage cookies through their browser settings. Disabling certain cookies may affect website functionality.

6. Learning Activity and Platform Monitoring

To operate and secure the platform, STEAM Education may record information relating to:

• Course access
• Video and PDF viewing
• Login and logout activity
• Assessment attempts
• Assignment submissions
• Course progress
• Access duration
• Account activity
• Security events

This information may be used for learning management, reporting, student support, fraud prevention, and platform security.

7. Content Protection

Certain educational materials may be protected through technical controls such as restricted downloading, printing limitations, secure viewers, access expiry, personalised watermarking, or session controls. We may record access activity associated with protected educational content to identify misuse, unauthorised sharing, or copyright infringement.

8. How We Share Information

STEAM Education does not sell personal information. We may share information only where reasonably necessary with:

• Authorised teachers and administrators
• Payment service providers
• Hosting and cloud service providers
• Email, SMS, or communication service providers
• IT support and cybersecurity providers
• Professional advisers
• Government or regulatory authorities where legally required

Third parties engaged by STEAM Education are expected to handle personal information securely and only for legitimate purposes.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Modification
• Destruction
• Cybersecurity incidents

Security measures may include access controls, passwords, encryption, logging, backups, system monitoring, secure hosting, and role-based permissions. However, no online system or method of data transmission can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide educational services
• Maintain academic and payment records
• Meet contractual obligations
• Resolve disputes
• Prevent fraud
• Meet legal, regulatory, taxation, or accounting requirements

Information that is no longer required may be securely deleted, anonymised, or archived according to our internal retention practices.

11. Your Rights and Choices

Subject to applicable laws, users may request to:

• Access personal information held about them
• Correct inaccurate or incomplete information
• Update account information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Opt out of non-essential promotional communications

Some information may need to be retained for legal, payment, security, or academic recordkeeping purposes.

12. Marketing Communications

With your consent where required, we may send information about:

• New courses
• Admission opportunities
• Special programs
• Educational events
• Platform updates
• Promotions

You may opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us.

Essential service communications relating to your account, payment, classes, or security may still be sent.

13. Third-Party Links

Our website may contain links to third-party websites or services.

STEAM Education is not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of those services before providing personal information.

14. International Data Processing

Some technology, hosting, communication, or service providers may process or store information outside Bangladesh.

Where this occurs, we will take reasonable steps to ensure that appropriate safeguards are applied to the handling of personal information.

15. Changes to This Privacy Policy

STEAM Education may update this Privacy Policy from time to time to reflect changes in our services, technology, operational requirements, or applicable laws.

The latest version will be published on our website with the updated effective date.

We encourage users to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or how your personal information is handled, please contact:

STEAM Education
Website: esteambd.com
Email: info@esteambd.com
Phone: +88 01969 018 836
Address: Block A, Aftab Nagar, Dhaka-1212